Frequently Asked Questions
Everything you need to know about your SkinKandy shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy for accessories?
We offer a 30-day return policy for most items. However, for hygiene reasons, earrings and body jewelry cannot be returned unless they are faulty.
Are your jewelry pieces hypoallergenic?
Yes, we prioritize skin health. Most of our collections are made from surgical-grade stainless steel, titanium, or sterling silver to minimize the risk of irritation.
How do I track my package?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options like Afterpay and Klarna.